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Lifeline helpline

What is Lifeline?

Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. Regardless of your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help. Lifeline offers the right support, at the right time, anytime.

How do I contact Lifeline?

helpline staffPeople living in Northern Ireland can call Lifeline on 0808 808 8000. People with hearing difficulties can contact the Lifeline Textphone service on 18001 0808 808 8000. Calls to Lifeline are free to people living in Northern Ireland who are calling from UK landlines and mobiles.

For those who do not have English as a first language, Lifeline have access to the Big Word Telephone Interpreting Service. Lifeline staff will take the caller’s number and ring them back via 3-way call facility with a Telephone Interpreter on the line. In the event that a face-to-face follow up session is required, Lifeline will book an Interpreter. British Sign Language and Irish Sign Language users can contact Lifeline using the SignVideo app.

Who will I speak to when I phone Lifeline?

When you phone Lifeline you will speak to a qualified counsellor. Lifeline counsellors are available 24 hours a day, seven days a week to listen, and work together with you to provide individualised support and establish ways forward.

Lifeline counsellors are experienced in working with trauma, suicide, self-harm, abuse, depression and anxiety. You will receive immediate help on the phone. Where suitable we may offer further support via remote or face-to-face counselling. We typically offer an appointment within ten working days. We also may signpost to other local services in your area that could help you.

Click here to find out more about the support lifeline offers

Concerned about someone else?

Lifeline provides support and guidance to families and carers, concerned friends, professionals, teachers, youth workers, clergy and communities. If you are concerned about someone else you can (with their permission), refer them to Lifeline.

Remember, Lifeline is available 24 hours a day, seven days a week. Just call.

The Lifeline helpline is funded by the Department of Health.

Click here to find out more about contacting Lifeline.