Lifeline is Northern Ireland’s crisis response helpline
Call: 0808 808 8000
Textphone: 18001 0808 808 8000
Textphone can be accessed using the Relay UK App.
British and Irish Sign Language users can also use the SignVideo app. If English is not your first or preferred language, Lifeline can access translators to speak to you in your preferred language.
- Available 24 hours a day, 7 days a week
- Speak to a trained counsellor
- Calls are free
Lifeline provides support to people of every age, gender, race, religion, disability and sexual orientation.
Find out more about Lifeline and the support available from counsellor Ben McCallum in this video.
Confidentiality
When you call Lifeline you have the option to remain completely anonymous, however the counsellor will ask you for some personal details to allow them to offer you more help and support. The Lifeline counsellor will explain how confidentiality works within Lifeline. More info on how your personal information will be used can be found in Lifeline’s privacy policy.
In some circumstances (i.e. if you or someone you know is at serious risk of harm), the Lifeline counsellor may share information outside Lifeline. For more information, see the ‘Is Lifeline a confidential service?’ question and answer.
Other sources of support
You can download a local directory of services to help improve mental health and emotional wellbeing.
Minding Your Head
This website is for those who are worried about poor mental health and would like to know how to maintain good mental health.
Helplines NI
This website has information and phone numbers for other helplines in Northern Ireland that can support people with a range of issues.
Drugs and Alcohol NI
This website is for those affected by drug and alcohol misuse, and includes support service information.