Lifeline is always here to help

Available 24/7

Lifeline is Northern Ireland’s crisis response helpline

Call: 0808 808 8000

Textphone: 18001 0808 808 8000

Textphone can be accessed using the NGT Lite App.

British and Irish Sign Language users can also use the SignVideo app. If English is not your first or preferred language, Lifeline can access translators to speak to you in your preferred language.

  • Available 24 hours a day, 7 days a week
  • Speak to a trained counsellor
  • Calls are free

Lifeline provides support to people of every age, gender, race, religion, disability and sexual orientation.

Find out more about Lifeline and the support available from counsellor Ben McCallum in this video.


When you call Lifeline you have the option to remain completely anonymous, however the counsellor will ask you for some personal details to allow them to offer you more help and support. The Lifeline counsellor will explain how confidentiality works within Lifeline. More info on how your personal information will be used can be found in Lifeline’s privacy policy

In some circumstances (i.e. if you or someone you know is at serious risk of harm), the Lifeline counsellor may share information outside Lifeline. For more information, see the ‘Is Lifeline a confidential service?’ question and answer.