Lifeline can provide support and guidance to a range of professionals, including teachers, youth workers, clergy, community and voluntary sector employees and many more.
Those supporting someone are able to refer people to Lifeline, with permission from the person they are referring. Lifeline will then work with all parties to determine the best course of follow-up action, which may include an outreach call to the person within a specified timeframe to offer support. When Lifeline contacts the individual, they will jointly explore the risks and support the individual to understand their thoughts and feelings, aiming to provide the right support at the right time.
Lifeline can offer immediate and short-term support to those referred by someone else which may include:
- safety check-in calls, including ongoing collaborative development of safety plans
- support calls, to improve understanding of support available and how to access this